Data Privacy and Security Policy

At Hansen360, protecting your data is our top priority. We are committed to handling client information securely, responsibly, and in compliance with industry standards. This article outlines how we protect your data when you use our services and support portal.

How We Handle Your Data

• Confidentiality: All client information, including support tickets, attachments, and communications, is treated as confidential.

• Access Control: Only authorized Hansen360 staff have access to your ticket information.

• Data Retention: Ticket data is retained only as long as necessary to provide support and maintain compliance.

Security Measures

• Encryption: Data transmitted between your browser and our portal is encrypted using SSL/TLS.

• Authentication: Strong password policies are enforced, and two-factor authentication is supported where applicable.

• Monitoring: Systems are regularly monitored for suspicious activity and vulnerabilities.

Compliance

• Hansen360 follows industry standards and best practices for data security.

• We adhere to relevant privacy regulations (such as GDPR, CCPA, or client-specific contractual obligations).

• Clients may request information on data handling or deletion of their records by contacting support@hansen360.com.

Your Responsibility

• Use a strong and unique password for your support portal account.

• Do not share login credentials with unauthorized users.

• Limit ticket attachments to relevant files only, avoiding sensitive or personal data unless necessary.

Hansen360 is committed to maintaining the security and privacy of client data. By working together—through strong practices on both sides—we can ensure a secure and efficient support experience.

Pro Tip: For sensitive cases, you can request a secure file transfer option instead of uploading attachments directly to a ticket. Contact our team if needed.