How to Submit a Support Ticket

Submitting a support ticket is the fastest way to get help from the Hansen360 support team. This guide will walk you through the process step by step.

Step 1: Log in to the Support Portal

1. Go to support.hansen360.com.

2. Click Login on the top-right corner.

3. Enter your registered email and password.

   • If you don’t have an account yet, please email us at support@hansen360.com to request one.

Step 2: Navigate to “Submit a Ticket”

1. Once logged in, click New Support Ticket from the homepage or the top navigation bar.

2. You’ll be directed to the Submit a Ticket form.

Step 3: Fill Out the Ticket Form

Provide the following details to help us assist you faster:

• Subject: A short summary (e.g., “Error logging into platform”).

• Type: Choose from Question, Incident, Problem.

• Priority: Select the urgency level (Low, Medium, High, Urgent).

• Description: Provide a detailed explanation of your issue.

• Attachments: Upload screenshots, logs, or files if available.

Step 4: Submit the Ticket

1. Review the information you’ve entered.

2. Click Submit.

Step 5: Track Your Ticket

• Go to My Tickets in the portal to view the status (Open, Pending, Resolved).

• You’ll also receive updates by email.

• You can reply either directly from the portal or by responding to the email notification.

Pro Tip: The more details you include in your description (steps taken, error messages, screenshots), the quicker we can resolve your issue.