The Hansen360 Support Portal is designed to give you quick access to resources, ticket tracking, and communication with our support team. This article will help you understand the key features available.
1. Logging In
Go to support.hansen360.com.
Use your registered email and password to log in.
If you don’t have an account, email support@hansen360.com to request access.
2. Home Page Overview
Once logged in, you’ll see the portal dashboard which typically includes:
Search Bar: Quickly find solutions and articles.
Knowledge Base: Browse common FAQs and step-by-step guides.
Announcements: Stay updated on service news, releases, or downtime alerts.
3. Submitting & Tracking Tickets
Submit a Ticket: Create a new support request directly from the portal.
My Tickets: View all your requests, check status (Open, Pending, Resolved), and respond to conversations.
Email Updates: Any ticket response will also be sent to your registered email address.
4. Knowledge Base & Self-Help
Access categorized articles that answer common questions.
Use the search function to quickly find solutions.
Articles are updated regularly to keep information relevant.
5. Account Settings
Update your profile information (name, email, company details).
Change your password if needed.
Pro Tip: Bookmark the portal login page for easy access. Checking the knowledge base before submitting a ticket can often save time.
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